Professional IT support in Northampton & Northamptonshire since 1998
Qualified IT experts supporting hundreds of organisations around the UK
99.4% customer retention rate
You Local IT Support Company in Northampton
Northampton’s go-to IT provider since 1998
Since 1998, Flywheel IT Services has provided Northampton businesses and companies with IT services and IT solutions. When it comes to IT assistance, we are unrivalled in the Northampton area and beyond thanks to our comprehensive suite of offerings. Our ability to support any IT platform, software and business app has made us a hit with businesses across Northamptonshire.
We tailor our IT support contracts to your needs, and change them with no fuss
Over the years, we’ve come to appreciate the fact that every company operates a little differently and serves a diverse range of clients. Because of this, we’ve made it a priority to make the IT support packages we offer as adaptable as possible, so that we can meet the specific requirements of each client. We don’t think there’s room for a cookie-cutter approach to IT in today’s industry, so we don’t provide it.
Or you can pay for IT project work as and when you need it
If you need IT strategic planning or project management, you can pay as you go, or you can sign up for a monthly plan tailored to your needs. You can count on us to meet every one of your company’s requirements.
100% confidential with your business data
We have a local Northampton-based customer care staff who are more than pleased to provide you with no-obligation, expert guidance on whether or not our services are a good fit for your company. We at Flywheel IT Services are the go-to IT assistance provider you can trust with all of your most private information.
Flexible
We’ll always modify your IT services contract if your company’s needs change
Reliable
Northamptonshire businesses have trusted us with their IT for a quarter of a century
Business growth experts
We’ll give your Northampton company the IT you need to turbo-charge efficiency & profits
Our Performance Stats
4 Rings
Average phone call waiting time
99.2%
Of helpdesk calls tackled within 2 hours
3,467 Calls
Resolved by our helpdesk in an average week
99.6%
Customer retention rate
Customer Reviews
The IT Support we Provide for Northampton Companies
Managed services
Cyber security
Cloud
Networks
Data Centre
Consulting & Project Management
We provide these IT support services to Northampton businesses, schools & government bodies
If you don’t see what you need in this list, please ask!
Managed IT Support Services
- On-site Engineers
- Helpdesk and on-site support, including out-of-hours helpdesk
- Procurement: we order end user devices and deliver them configured for your systems
- DNS / Website Hosting
- Domain Name Renewals
- Managed Print
- Hardware as a Service (HaaS)
- Crisis Response
- Training & CPD
- Hardware & Software Procurement
IT Consulting & Project Management
- Software Licensing
- IT Strategic Planning
- Technology maturity review: benchmark each aspect of your IT against your peers
- Strategy & planning including budgeting for future IT needs
- Planning your IT Budget
- Project Planning
- Project management: major or mini projects from Prince 2 to Agile
- Leadership mentoring to develop your IT managers & enhance directors’ communications with C-suite
- Staff training including reviews of your current skills gaps
- Supplier support managing third parties on your behalf
- Business Continuity Planning
- Disaster Recovery Planning
24×7 Cyber Security
- Security monitoring with 24×7 Secure Operations Centre (SOC)
- Cyber Essentials and Cyber Essentials Plus Accreditation
- Penetration Testing
- Anti-virus / Anti-ransomware
- User security, covering internal users, BYOD and third-party contractors
- Email security
- Internet security with DNS services
- Network security, including Zero Trust Network Access
- Cloud Security
- Application security: we can hide page source, developer tools and exposed APIs
- On-site security with the full range of access control technology
Managed Cloud Services
- Manage public cloud services
- Microsoft Azure & Cloud Hosting
- Microsoft 365 (formerly Office 365)
- Unified comms: hosted telephony and contact centres
- Cloud backups
- Private cloud for your web app hosting
- Cloud app development
- VoIP & Hosted Phone Systems
IT Network Design & Support
- Network redesign: configuration, installation and support
- Switches, firewalls, wireless access points and routers
- Internet Data Connections
- Internet connectivity procurement, installation and support
Data Centre Support
- Colocation acquisition
- Infrastructure management
- Infrastructure upgrades
Our Technology Partners
We are Accredited Gold or Silver partners with these tier-one providers, meaning we are trained & qualified to advise on the best uses of their products
About Us
Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK.
For over 20 years we have partnered with businesses, schools and major construction companies to provide IT services and to guide and support their IT projects, tech strategies and day-to-day operations.
In an average year
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33
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Our IT Support Services in Northampton
Your questions answered
As an outsourced IT support provider, do you offer different levels of support?
No. We offer the same high standards of support and Service Level Agreements (SLAs) for all our clients. Our two types of support contract are user and server. All other infrastructure monitoring is included with these contracts.
What exact IT support is provided in your contract?
We do the majority of our support remotely as this is the most economical and effective solution for most clients. Our engineers do make monthly site visits to resolve issues that cannot be fixed over the phone and this is included in the standard price, provided you are located within an hour of one of our offices.
What isn’t covered in my outsourced IT support contract?
The following services are not included in most contracts and may be billed separately if you need them:
• Out of hours patching (applying security fixes to software and hardware)
• Additional site visits on top of those included in your contract
Do you have any guaranteed response times?
Yes, we do. It is important to differentiate between response and resolution times. If a company guarantees they will resolve an issue in a certain time period, be cautious. It isn’t always possible to predict how long it will take to get to the root cause of the problem, or what will be needed to fix it. This is why resolution times cannot be guaranteed.
Like all IT support companies, we do offer guaranteed response times in the case of a problem. There are different response times for different priority levels. All calls for help are triaged to assign the appropriate response within SLA levels and we meet our SLA targets on over 97.6% of helpdesk calls.
Do you provide remote management and monitoring?
Yes, this is an essential part of the service. Prevention is better than cure. We carry out 24×7 monitoring and take action to prevent problems which would cause major disruption to your business before they happen.
Will we get a dedicated account manager if you become our outsourced IT support provider?
Yes. We give every client a Technical Account Manager. This person is IT qualified and will be your central point of contact for everything, so you can build a long-term relationship with someone who doesn’t just do your admin and pass you on, but who is leading the co-ordination of your support service. They will get to know your business and plans for the future, to ensure IT aligns with your goals.
If you choose on-site support or regular visits from an engineer, you are also likely to build a working relationship with one or two specialist dedicated contacts you can deal with.
Will I get a dedicated engineer?
If you choose one or more engineers to work in your office or workplace you will see the same person or people every day.
Do you work with specific hardware and software companies?
Whatever hardware and software you already have in place, we can support it. If we advise you on new solutions, rest assured we’re independent of all providers. In the ICT industry this is called being “vendor-agnostic” and it means we focus on finding the best solution for your requirements, regardless of where it comes from.
How and when will I be charged?
We charge all customers monthly and take payment by Direct Debit under the terms of the Direct Debit guarantee.
Once I am a client, how can we raise IT problems with you?
Our helpdesk is open Monday to Friday from 8am to 6pm. We give all clients the FW Endpoint application which they can use to log tickets with us. If you prefer, you can phone us, email us or chat online via this website.
If I phone you, will I be able to speak directly to a technician who can help?
Yes. Your call will be taken by a qualified member of our team who will either fix it on the spot or assign it to the most suitably qualified or experienced team member to resolve.
Where to find us
Northampton Office
Flywheel IT Services
Moulton Park Business Centre
Redhouse Road
Moulton Park Industrial Estate
Northampton
NN3 6AQ
Telephone
02039 858585
Flywheel IT Services® is the trading name of Kookaburra Technologies Limited, with Companies House registration number 12279493.
How can our IT support boost your Northampton business?
Eliminate Daily IT Challenges
Did you know IT mishaps cost businesses 22 minutes per employee each day? Our proactive IT support will eliminate tech headaches. We can keep your team productive, and make computer rage a thing of the past!
Outcompete the Tech Luddites
Nowadays IT tools mean smaller, agile companies can often out-compete slow-moving enterprises. Flywheel IT Services is on a mission to help the businesses of Northampton to accelerate, innovate, and capture the market together.
Focus on Growing Your Business
You have deadlines to smash and customers to delight. As an integrated extension of your business just around the corner in Northampton, We’ll manage your IT so you can focus on growing your business.
We're all over the UK
Does Flywheel provide IT services only in the Northampton area?
We're not limited to Northampton or Northamptonshire. Flywheel IT Services also has teams of highly qualified IT engineers and consultants across Britain, with one of our main offices being in Northampton.
For over 20 years we have teamed with small businesses, corporations, schools and major construction companies to lead and assist their projects, tech strategy and day-to-day operations. In a typical year, we foster the ICT resources and ambitions of 33,000 school children, assist 200 enterprises in using technology to accelerate growth, and design sustainable ICT infrastructures for 100 new schools and commercial buildings.
CONTACT US NOWYour local outsourced IT provider
Why should you choose a local company for your IT support in Northampton?
When it comes to getting the best service from your IT service provider, we believe that nothing beats a trusted local provider that can send someone to your office in minutes.
Relax knowing that our headquarters are conveniently located in the heart of Northampton. We on hand no matter what you need - strategic consultation from our qualified project managers, disaster recovery services from our leading consultants, or troubleshooting from one of our Microsoft, Google, Citrix or AWS certified engineers.
BOOK A SITE VISITOur tech can give you the competitive edge
IT strategies for business growth
When we ask for feedback on our IT support services from our clients in Northampton, the words "affordable" and "innovation" crop up the most.
Over the course of our years in the IT business in Northamptonshire since 1998, we have built up a wealth of powerful IT solutions that have fuelled the expansion of businesses. We're proud to have been behind some amazing success stories. Some of our clients have been with us since they were a team of a dozen, and now they're leaders in their field and employ hundreds of people across Northamptonshire and the wider UK.
REQUEST A SOFTWARE DEMOOur IT Support in Northampton
Find out how our qualified IT engineers can help your business
Managed IT Services
We can be your helpdesk offering first-line telephone support.
Of course we also provide second and third line support on-site in Northampton with our expert IT engineers based on our local office. Or if you have your own IT staff we can boost your team.
Highly qualified IT Support Northampton
All our staff hold an impressive portfolio of professional IT qualifications including IT degrees and certifications from Microsoft, Citrix, Google, Apple and other relevant IT software and system providers.
We manage IT change projects as well as the routine work.
Our affordable IT innovation has grown some of our customers from a handful of people to national companies employing thousands.
IT Consultancy & Project Management
In Northampton, we offer a wide variety of IT consulting services.
This could be creating your company’s IT strategy for the next decade, or managing a single IT transformation project.
Hardware and Software
We consistently go above and beyond in helping clients with their computing, I.T., audio visual, CCTV, and network design and internet connectivity needs.
We provide devices for end-users and offer a free procurement service for any “as a service” provision you need ranging from a call centre to VoIP telephony or Unified Communications.
Cloud Services
We can manage your usage of public cloud data storage with major providers.
We can migrate you to VoIP-based cloud telephony, and design your contact centre solution using leading unified communications providers.
Better efficiency
Our management service for your cloud backup solutions will reduce risk, guarantee compliance and reduce costs. This will help take your Northampton business, school or organisation to greater efficiency and cost savings.
Private cloud services
We also manage private cloud web application hosting and application management services for a lot of our client companies in Northampton.
IT Networks
Network design experts
We have the IT network experience and know-how to give you the best advice and options.
Single and multi-site network design & support
We can support your Northampton company’s on-site network, such as switches or wireless access points, or how you connect to multiple sites or the internet.
We’re your informed gateway to all the best-trusted vendors in the UK.
Some of these you will have heard of, whilst other providers are secrets of the IT professionals and do not work directly with end-user clients.
Data Centre
Not all companies are ready or have the appetite to move to the cloud.
Data centres have much greater security and redundancy in their buildings, and will have taken into account things like flood plains and other issues that may not have been looked at when your company selected its site in Northampton.
We continue to support data centre platforms.
When they do need replacing, we work with you to identify the best solution possible.
Cyber Security
Cyber Security options for all business types and budgets
Our selection of cyber services begins with the fundamentals, such as anti-virus software, firewalls, email protection, and web filtering.
It progresses all the way up to an award-winning Zero Trust solution that is tailored to businesses that are very shrewd with their spending.
We offer two options for 24×7 cyber security monitoring.
One is our Secure Operations Centre (SOC) which interacts with baseline packages, whilst the other goes all the way up to the Zero Trust solution.
”How can we help your business in Northampton today?
