Professional IT support in Birmingham since 1999
Qualified IT experts supporting hundreds of organisations around the UK
99.4% customer retention rate
You Local IT Support Company in Birmingham
Birmingham’s Leading IT Support Partner for Businesses
We’re one of the UK’s leading IT companies, and we’re based right here in Birmingham. Adding Flywheel IT Services to your resources gives your staff instant access to an entire team of IT experts within minutes.
If it’s IT, Communications or Cyber Security, we do it
This includes everything from your network, PCs and internet to your phone system, CCTV, business apps and of course your cyber security. Our skill and qualifications for supporting any IT platform, software and business app has made us a hit with companies across Birmingham and beyond.
Fixed Monthly Prices with Flexible Contracts
Our pricing is based on the number of staff you have. You can opt to include just the basics like helpdesk support, or also include monthly consultations, a hardware fund and even project management in your monthly agreement. Our flexible contracts don’t tie you in. Unlike most service providers, we will never make you keep paying for something if you don’t need it any more. This is not just marketing waffle – this is a promise.
The best IT helpdesk KPIs in Birmingham
With us, you’ll be getting the quality of IT support you need to keep your employees and business moving forward. Flywheel IT Services is right here in Birmingham to make sure your technology keeps pace with the needs of your business.
Flexible
We’ll always modify your IT services contract if your company’s needs change
Reliable
Trusted by Birmingham businesses for 24 years
Business growth experts
We give Birmingham businesses the right tech to boost sales, efficiency & profits
”How can we help your Birmingham business today?
Our KPIs
4 Rings
Average phone call waiting time
99.2%
Of helpdesk calls tackled within 2 hours
3,467
Calls resolved by our helpdesk in an average week
99.6%
Customer retention rate
Customer Reviews
Our Disaster Recovery Service
“Myself the EE and PWC team our over the moon with what Flywheel has achieved in such a short space of time.
We have been able to stabilise and are now able to focus on gathering debt from the customers. This is due to the swift response from Flywheel IT Services and their ability to understand the issues and provide solutions.”
Bruno, Team ManagerExtra Energy
Cloud, Office 365 & Azure Implementation in Birmingham
“Flywheel spent time discussing our requirements and how we needed to have separate areas accessible by different teams along with confidential documents locked down to a small number of people. They took our ideas and set up a system exactly as specified.
We tested the solution first with a couple of team members before going live and the feedback was very positive; all were able to access and find the information needed with a few simple clicks. The response from Flywheel is both quick and efficient when we need to ask questions.”
Jayne Sale, General ManagerQuantum Compliance, Bromsgrove
SharePoint Development Project
“Flywheel have supported Axil in developing our SharePoint platform. By working in partnership, we have customised SharePoint to meet our business needs for both office staff and remote staff.
This has allowed the business to work more efficiently and led to the development apps to help improve our health and safety and customer engagement.”
Phil NewburyAxil Integrated Services
IT Services we Provide in Birmingham
Managed services
Cyber security
Cloud
Networks
Data Centre
Consulting & Project Management
Our Technology Partners
Our IT Support in Birmingham: Find out More
Filter
A UK national company with headquarters in Birmingham
Does Flywheel provide IT services only in the Birmingham area?
We're not limited to the greater Birmingham area. Flywheel IT Services has teams of highly skilled and experienced IT engineers and consultants located all over the UK, with our main headquarters being in Birmingham.
For over 20 years we have teamed with small businesses, corporations, schools and major construction companies to lead and assist their projects, tech strategy and day-to-day operations. In a typical year, we foster the ICT resources and ambitions of 33,000 school children, assist 200 enterprises in using technology to accelerate growth, and design sustainable ICT infrastructures for 100 new schools and commercial buildings.
CONTACT US NOWYour local outsourced IT provider
Why should you choose a local company for your IT support in Birmingham?
When it comes to getting the most out of your IT service provider, we believe that nothing beats a little face-to-face time.
Relax knowing that our headquarters are conveniently located in Birmingham, close at hand whether you need strategic consultation from our authorised project managers, disaster recovery services from our leading consultants, or troubleshooting from one of our Microsoft, Google, Citrix or AWS certified engineers.
BOOK A SITE VISITOur tech can give you the competitive edge
IT strategies for business growth
Consistently, the word "innovation" is what appears most in feedback from our Birmingham IT services.
Over the course of our 20 years in business, we have created innovative IT solutions that have fuelled the expansion of a wide range of businesses, resulting in a number of truly remarkable success stories. Some of our clients have been with us since they were a team of a dozen, and now they employ hundreds of people across the country as industry leaders.
REQUEST A SOFTWARE DEMOEliminate Daily IT Challenges
Did you know IT mishaps cost businesses 22 minutes per employee each day? Our proactive IT support will eliminate tech headaches. We can keep your team productive, and make computer rage a thing of the past!
Outcompete the Tech Luddites
Nowadays IT tools mean smaller, agile companies can often out-compete slow-moving enterprises. Flywheel IT Services is on a mission to help the businesses of Bromsgrove to accelerate, innovate, and capture the market together.
Focus on Growing Your Business
You have deadlines to smash and customers to delight. As an integrated extension of your business just around the corner in Bromsgrove, We’ll manage your IT so you can focus on growing your business.
Where to find us
Birmingham Office
Flywheel IT Services
Office 35 Greenbox
Westonhall Road
Stoke Prior
Bromsgrove
B60 4AL
Telephone
01905 788020
Flywheel IT Services® is the trading name of Kookaburra Technologies Limited, with Companies House registration number 12279493.
Frequently Asked Questions
As an outsourced IT support provider, do you offer different levels of support?
No. We offer the same high standards of support and Service Level Agreements (SLAs) for all our clients. Our two types of support contract are user and server. All other infrastructure monitoring is included with these contracts.
What exact IT support is provided in your contract?
We do the majority of our support remotely as this is the most economical and effective solution for most clients. Our engineers do make monthly site visits to resolve issues that cannot be fixed over the phone and this is included in the standard price, provided you are located within an hour of one of our offices.
What isn’t covered in my outsourced IT support contract?
The following services are not included in most contracts and may be billed separately if you need them:
• Out of hours patching (applying security fixes to software and hardware)
• Additional site visits on top of those included in your contract
Do you have any guaranteed response times?
Yes, we do. It is important to differentiate between response and resolution times. If a company guarantees they will resolve an issue in a certain time period, be cautious. It isn’t always possible to predict how long it will take to get to the root cause of the problem, or what will be needed to fix it. This is why resolution times cannot be guaranteed.
Like all IT support companies, we do offer guaranteed response times in the case of a problem. There are different response times for different priority levels. All calls for help are triaged to assign the appropriate response within SLA levels and we meet our SLA targets on over 97.6% of helpdesk calls.
Do you provide remote management and monitoring?
Yes, this is an essential part of the service. Prevention is better than cure. We carry out 24×7 monitoring and take action to prevent problems which would cause major disruption to your business before they happen.
Will we get a dedicated account manager if you become our outsourced IT support provider?
Yes. We give every client a Technical Account Manager. This person is IT qualified and will be your central point of contact for everything, so you can build a long-term relationship with someone who doesn’t just do your admin and pass you on, but who is leading the co-ordination of your support service. They will get to know your business and plans for the future, to ensure IT aligns with your goals.
If you choose on-site support or regular visits from an engineer, you are also likely to build a working relationship with one or two specialist dedicated contacts you can deal with.
Will I get a dedicated engineer?
If you choose one or more engineers to work in your office or workplace you will see the same person or people every day.
Do you work with specific hardware and software companies?
Whatever hardware and software you already have in place, we can support it. If we advise you on new solutions, rest assured we’re independent of all providers. In the ICT industry this is called being “vendor-agnostic” and it means we focus on finding the best solution for your requirements, regardless of where it comes from.
How and when will I be charged?
We charge all customers monthly and take payment by Direct Debit under the terms of the Direct Debit guarantee.
Once I am a client, how can we raise IT problems with you?
Our helpdesk is open Monday to Friday from 8am to 6pm. We give all clients the FW Endpoint application which they can use to log tickets with us. If you prefer, you can phone us, email us or chat online via this website.
If I phone you, will I be able to speak directly to a technician who can help?
Yes. Your call will be taken by a qualified member of our team who will either fix it on the spot or assign it to the most suitably qualified or experienced team member to resolve.
Managed IT Services
We can be your helpdesk offering first-line telephone support.
Of course we also provide second and third line support on-site in Northampton with our expert IT engineers based on our local office. Or if you have your own IT staff we can boost your team.
Highly qualified IT Support Northampton
All our staff hold an impressive portfolio of professional IT qualifications including IT degrees and certifications from Microsoft, Citrix, Google, Apple and other relevant IT software and system providers.
We manage IT change projects as well as the routine work.
Our affordable IT innovation has grown some of our customers from a handful of people to national companies employing thousands.
IT Consultancy & Project Management
In Northampton, we offer a wide variety of IT consulting services.
This could be creating your company’s IT strategy for the next decade, or managing a single IT transformation project.
Hardware and Software
We consistently go above and beyond in helping clients with their computing, I.T., audio visual, CCTV, and network design and internet connectivity needs.
We provide devices for end-users and offer a free procurement service for any “as a service” provision you need ranging from a call centre to VoIP telephony or Unified Communications.
Cloud Services
We can manage your usage of public cloud data storage with major providers.
We can migrate you to VoIP-based cloud telephony, and design your contact centre solution using leading unified communications providers.
Better efficiency
Our management service for your cloud backup solutions will reduce risk, guarantee compliance and reduce costs. This will help take your Northampton business, school or organisation to greater efficiency and cost savings.
Private cloud services
We also manage private cloud web application hosting and application management services for a lot of our client companies in Northampton.
IT Networks
Network design experts
We have the IT network experience and know-how to give you the best advice and options.
Single and multi-site network design & support
We can support your Northampton company’s on-site network, such as switches or wireless access points, or how you connect to multiple sites or the internet.
We’re your informed gateway to all the best-trusted vendors in the UK.
Some of these you will have heard of, whilst other providers are secrets of the IT professionals and do not work directly with end-user clients.
Data Centre
Not all companies are ready or have the appetite to move to the cloud.
Data centres have much greater security and redundancy in their buildings, and will have taken into account things like flood plains and other issues that may not have been looked at when your company selected its site in Northampton.
We continue to support data centre platforms.
When they do need replacing, we work with you to identify the best solution possible.
Cyber Security
Cyber Security options for all business types and budgets
Our selection of cyber services begins with the fundamentals, such as anti-virus software, firewalls, email protection, and web filtering.
It progresses all the way up to an award-winning Zero Trust solution that is tailored to businesses that are very shrewd with their spending.
We offer two options for 24×7 cyber security monitoring.
One is our Secure Operations Centre (SOC) which interacts with baseline packages, whilst the other goes all the way up to the Zero Trust solution.
Time for some fun
Did you know…?
Five things Flywheel IT Services loves about Birmingham
1 – Birmingham has more canals then Venice
Yep, 35 miles in fact. If you go on the amount of water, Birmingham has more canals than anywhere else in the world.
2 – Birmingham’s Jewellery Quarter makes 40% of all the UK’s jewellery
Did you know that costume jewellery is one of the UK’s top ten biggest export products? Not only that, Birmingham is where “paste jewellery” was invented, which means fake bling gemstones made of top quality glass.
3 – Like Football? The FA cup was made in Birmingham
The year was 1871 and the FA cup trophy was created by the skilled jewellers of Birmingham. Our city was also the birthplace of the first football league in the world.
4 – Birmingham is the birthplace of postage stamps
There’s nothing wrong with specialising in small things! A Birmingham school teacher named Rowland Hill invented the first ever postage stamp in 1839. Known as the “penny black”, it featured a profile portrait of Queen Victoria. He went on to establish the world’s first modern postal system in Britain.
5 – Gas lighting was invented in Birmingham
Apparently “gas lighting” – deceiving people and convincing them it’s not you, it’s them – is the most used word of 2022. Birmingham isn’t where these mind games were invented, but engineer William Murdoch of Birmingham made the initial discovery of gas lighting in 1792.
Murdoch, a native of Scotland, walked more than 300 miles to his first job with a steam engine company in Birmingham. His efforts cleared the door for gas-powered streetlights to be installed in several cities. In 1818, Gas Street was the first street in Birmingham to have gas street lighting.